Est. long, long ago · Far, far north
The North Pole Post Office
A little Christmas magic, delivered from Santa.
From letterbox to inbox
How it works
- 1
Confirm your email
A parent or carer enters their email and confirms a 6-digit code. No password or account to set up.
- 2
Tell Santa about your child
Add a photo, type your child's letter, or start without one. Their first name is required; extra details are optional.
- 3
Read Santa's reply
Check the name, details and wording. You can make changes. Some replies need our team's review before you approve them.
- 4
Approve and email it
Only your final approval starts sending to your verified inbox, with a printable PDF. Read it, print it at home and share it when you like.
Ready to begin?
There's no physical posting. Everything happens here, and Santa's reply goes to the grown-up's inbox — not directly to your child.
Coming back? Confirm the same email again and choose your saved letter to continue while it is still retained. A different email won't transfer a letter.
A note from the post office team
Grown-ups can use "Create your Santa letter" to enter their child's details or upload a photo of their letter, then preview, edit and approve Santa's reply before it is emailed to them. If this isn't available yet, the North Pole Post Office is still getting ready — please check back soon.
The next page confirms whether online letters are open. Nothing is emailed until you approve your reply.
Sharing with the team instead? Ask Twirl & Swirl about letters they collect. This is separate from the online journey; their team reviews and approves those replies.
An example, with made-up details
A letter from the North Pole
Dear Santa, My name is Ottilie and I am 7. This year I learned to ride my bike without stabilisers! I love drawing foxes and making snow angels. I hope Rudolph is well. Please could I have some paints? Love from Ottilie
For parents and carers
A note for grown-ups
Real people, careful letters
Each reply is drafted with the help of AI and checked against Santa's rules. Then a grown-up always reads and approves it before it's sent: you, if you create the letter online, or a member of our team for letters they collect. Some letters are read by our team first. Our checks are careful, but no check is perfect.
No promises about presents
Santa's letters never promise particular gifts, never mention naughty lists, and never say Santa is watching. They celebrate your child's own words and leave the surprises entirely up to you.
Only what we need
We only ask for your email address and your child's first name. We never ask for surnames, addresses, dates of birth or schools. The letter is emailed to you, not your child, so you choose when to share it.
Not kept for long
Photos of letters are deleted soon after the reply is sent, and the rest of the record follows shortly after. You can ask us to delete everything sooner at any time.
Our kind sponsor
A little Christmas magic from Twirl & Swirl
Twirl & Swirl is a Coventry ice cream and dessert business with a soft spot for Christmas. They've opened the North Pole Post Office so local families can enjoy a personal letter from Santa - no purchase needed, and no strings attached.
Twirl Rewards app (optional, not needed for a Santa letter)
Questions